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!!Welcome to the Job Flow Review!
<img class="left" src="https://britne.github.io/twine/paul1.png" height="225">Paul here! I wanted to share with you a fun way to learn about the Tesla Job Flow.
This interactive story game will let you step into your customer's shoes and explore the Job Flow from their point of view.
You'll start as a prospective Tesla Energy customer. The choices you make throughout the story game will change the outcome of your job.
Are you ready to get started?
<hr>
What should we call you? Type your name in the box below.
<<textbox "$name" "" "AboutHouse" autofocus>><<button "Continue">>
<<set $name to $name.trim()>>
<<if $name is "">>
<<replace "#name-error">>Please enter your name!<</replace>>
<<else>>
<<goto "AboutHouse">>
<</if>>
<</button>> \
<span id="name-error"></span>
[[Help! I don't understand how this game works.|Navigation Help]]<img class="right" src="https://britne.github.io/twine/paul2.png" height="225">Hello, $name! I see you're a homeowner. Tell me a little about your house.
What kind of roof does it have?
<<radiobutton "$roof" "shingle" checked>> Shingle
<<radiobutton "$roof" "flat tile">> Flat Tile
<<radiobutton "$roof" "round tile">> Round Tile
What about shading?
<<radiobutton "$tree" "a few" checked>> I have a few trees in my yard.
<<radiobutton "$tree" "no">> I don't have any trees.
<<radiobutton "$tree" "several">> I have several large trees in my backyard.
<hr>
[[What a beautiful house!|LearnAboutSolar]]
<img class="left" src="https://britne.github.io/twine/paul3.png" height="225">Wow, your house with the $roof roof and $tree trees looks great!
But something is missing.
This house needs solar!
I overheard your neighbors saying they got their solar system through Tesla. They said they got a great deal with excellent service and they spoke very highly of the company.
I think you should look into Tesla too!
<hr>
How do you want to learn more?
[[Review the Tesla Website|Web]]
[[Call Tesla's Toll-Free Number|Phone]]
[[Visit a Tesla Showroom|Visit]]
Name: <<print $name>>
Roof: <<print $roof>>
Trees: <<print $tree>>
Contact Preference: <<print $contact>>
Online Utility Bill: <<print $ub>>
Others Interested?: <<print $others>>
How long to stay in home?: <<print $time>>
Want to own system?: <<print $own>>
Have HOA?: <<print $hoa>>
Have tax liability?: <<print $tax>>
Contract Choice: <<print $contract>>
Name on Credit Check: <<print $credit>>
Signature on Initial Contract: <<print $sig>>
Who can they call?: <<print $callforhelp>>
Who caused cancel?: <<print $cancel>>
Medallia status: <<print $medallia>>
Site Survey scheduled in app?: <<print $schedule>>
SS day: <<print $dayofweek>>
SS time: <<print $timeofday>>
Work needed (randomizer): <<print $work>>
Timeline checkpoint: <<print $timeline>>
Redesigned?: <<print $redesign>>
Signature on Final Contract: <<print $sig2>>
Install day: <<print $dayofweek2>>
Install time: <<print $timeofday2>>
Installed?: <<print $install>>
Use the back arrow to return.[[Navigation Help]]
<<if $callforhelp == "concierge">>
[[Call Sales Support!]]
<<elseif $callforhelp == "customercare">>
[[Call Customer Care!]]
<<else>>
No current call for help option.
<</if>>
<<if $medallia == "journey1">>
[[Medallia - Journey to Install #1]]
<<elseif $medallia == "journey2">>
[[Medallia - Journey to Install #2]]
<<elseif $medallia == "journey3">>
[[Medallia - Journey to Install #3]]
<<elseif $medallia == "journey4">>
[[Medallia - Journey to Install #4]]
<<elseif $medallia == "fallout">>
[[Medallia - Fallout]]
<<elseif $medallia == "relationship">>
[[Medallia - Relationship]]
<<elseif $medallia == "anniversary">>
[[Medallia - Relationship Anniversary]]
<<elseif $medallia == "active">>
[[Medallia - Always On]]
<<else>>
No current Medallia option.
<</if>><<set $contact to 'email'>>Watch the video to learn more:
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/86d09f7b-c067-40d2-9d92-3510c3812259?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
Your research on the website has you convinced that solar is right for your home. You fill out the online form to get an appointment for an Energy Consultant to visit in a few days.
[[I'm ready! Let's get started!|PreConsultation]]<<set $contact to 'phone'>><div class="other"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Thank you for calling Tesla, how may I assist you?
Of course we can help you go solar! May I ask, how did you hear about us?
Your neighbors? Fantastic!
Let me just ask you a few basic questions and I can get you in touch with an Energy Consultant...</div>
Your conversation with the Sales Team has you convinced that solar is right for your home. You end the call with an appointment set for an Energy Consultant to visit in a few days.
[[I'm ready! Let's get started!|PreConsultation]]<<set $contact to 'visit'>>You decide to visit your local Tesla Showroom. Watch the video to learn more:
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/f0021efb-7c32-4067-8986-0023b42ca204?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
Your conversation at the Showroom has you convinced that solar is right for your home. You leave with an appointment set for an Energy Consultant to visit in a few days.
[[I'm ready! Let's get started!|PreConsultation]]<<set $medallia to "active">>The next day, you receive a call.
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Hi there $name! This is Sally Sunshine with Tesla.
<<if $contact == "email">>
I'm following up on the form you filled out to set up your upcoming appointment.
<<elseif $contact == "phone">>
I'm following up on your last phone call when we set your upcoming appointment.
<<elseif $contact == "visit">>
I'm following up on your visit to our Showroom where we set your upcoming appointment.
<<else>>
I'd like to prepare you for your upcoming appointment.
<</if>>
Before we get together next week, I'm going to create a personalized system design for your home so we can see exactly how solar can benefit you. Because every home is unique, and everyone uses electricity differently, if I can review your electrical usage beforehand it will save us some time when we get together.
Do you have access to your utility bill online?</div>
<<link [[Yes, I can get a copy.|UtilityBill]]>><<set $ub to true>><</link>>
<<link [[No, I only have a paper copy.|UtilityBill]]>><<set $ub to false>><</link>>
You receive an email from Sally:
<div class="email">Hi again, $name!
I'm looking forward to our appointment next week. Be sure to invite your friends and family!
<<if $ub == true>>
Since you said you're able to get an online copy of your utility bill, can you reply with your most recent bill attached?
<<elseif $ub == false>>
Since you don't have access to an online copy of your utility bill, be sure you have it available during our consultation. If you're able to scan and email me a copy ahead of time, even better!
<<else>>
Make sure you have the most recent copy of your utility bill available.
<</if>>
If you need to get in touch before we meet, give me a call anytime.
See you soon!
-Sally Sunshine
sally.sunshine@tesla.com
(800) 123-4567
</div>
<<if $ub == true>>[[Send a reply with your most recent electric bill.|StartConsultation]]<<else>>[[I'll have my electric bill ready at our appointment!|StartConsultation]]<</if>>A few days have passed, and it's time for your consultation! Sally arrives promptly on time.
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Hi $name, great to finally meet you in person! <<if $others == true>>And it's so nice that your family could join us today! <</if>>You have such a lovely home.
I've learned a bit about you and your home through our conversations so far, but I'd like to start by <<linkappend "sharing with you why I love what I do.">> One of the things I love most about my job is being able to make a difference at so many levels. I love to sit down with people like you every day and help them take control of their energy costs. On a larger scale, we're really making a difference in our communities and even globally. Tesla is revolutionizing the way we produce energy and at the same time making an enormous impact environmentally.<</linkappend>>
$name, my goal today is to see if solar makes sense for you. I'll share an overview of Tesla, guide you through our evaluation process and answer any questions you have. The good news is, we have a solution for almost everyone.
I'd like to ask you a few questions to better understand your situation and find the solution that works for you. Is that okay?</div>
[[Of course!|Concerns]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">First of all, do you have any specific concerns or questions?
I want to make sure we address them today.
</div>
[[I'm worried about my roof leaking.|Roof]]
[[I'm wondering if I'll actually save money.|Savings]]
[[Aren't solar panels ugly?|Looks]]
[[I don't have any specific concerns at the moment.|None]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">That makes sense - <<if hasVisited("Looks")>>I've heard that concern, too.<<elseif hasVisited("Savings")>>I've heard that concern, too.<<else>>I hear that a lot.<</if>>
So, if I'm understanding your concern, you want to make sure that if the panels cause your roof to leak, there is a warranty in place to protect you and your investment in your home.
The short answer is, of course we have a warranty! Tesla actually has the best warranty in the industry. I'll make sure I cover all of the details with you.
Hear what some existing customers have to say:
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/560c08da-47bd-4a83-b5a6-442eaba7cbaa?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
What else is a concern?</div>
[[I'm wondering if I'll actually save money.|Savings]]
[[Aren't solar panels ugly?|Looks]]
[[I don't have other concerns at the moment.|None]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">That makes sense - <<if hasVisited("Looks")>>I've heard that concern, too.<<elseif hasVisited("Roof")>>I've heard that concern, too.<<else>>I hear that a lot.<</if>>
There are many different ways that solar can benefit you financially. I'll make sure we cover that in detail for you.
Hear what some existing customers have to say:
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/714d7814-a51d-4b30-991e-be363fc22bf1?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/30f99ded-2a2d-4826-b2b1-c4d4fe8f06ce?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
What else is a concern?</div>
[[I'm worried about my roof leaking.|Roof]]
[[Aren't solar panels ugly?|Looks]]
[[I don't have other concerns at the moment.|None]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">If you think of any concerns or questions along the way, please let me know.<br>Let me tell you a bit more about Tesla.
</div>
[[Tell me more!|AboutSC]]Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"><<linkappend "Tesla is the nation's largest Solar Company.">>
In fact, we’re bigger than the next 10 companies combined.
<img class="dynamo" src="https://britne.github.io/twine/dynamo-largest.png" width="700">
Currently, we install 1 out of every 3 solar systems in the U.S.
<img class="dynamo" src="https://britne.github.io/twine/dynamo-presence.png" width="700"><</linkappend>>
<<linkappend "We’re backed by billions of dollars and our corporate partners are household names.">>
<img class="dynamo" src="https://britne.github.io/twine/dynamo-partner.png" width="700">
People want to know that the company they’re working with is going to be around. Our financial partners include companies like Google, Morgan Stanley, and Goldman Sachs. Our corporate partners - BMW, Home Depot, Best Buy, Honda, Google - these companies don’t partner with just anyone; they’ve done their homework.<</linkappend>>
<<linkappend "We have the best warranty in the industry.">>
Our contract is so transparent we literally posted it on the internet.
<img class="dynamo" src="https://britne.github.io/twine/blog.png" width="700"><</linkappend>>
<<linkappend "We have superior technology.">>
<img class="dynamo" src="https://britne.github.io/twine/dynamo-mount.png" width="700">
Our mounting system is the best in the world; our design software is so advanced it allows us to give precise estimates before ever stepping on the roof, and our PowerGuide technology enables our customers to monitor their solar production on our MySolarCity app.<</linkappend>>
Thanks for letting me share! Does Tesla sound like a company you'd be comfortable working with?</div>
[[Sounds good so far. Tell me more.|OutsideRoof]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Okay then! Let's step outside and take a look at your roof so we can determine the best design. I've already looked at the satellite images, but it's always a good idea to walk around and see the roof in person.
You have a lovely $roof roof! This material is durable enough to support solar panels. We have the best-looking systems in the industry - they're sleeker, lighter, and have a tapered edge that contours to your roof. I'll show you some pictures when we get back inside!
<<if $tree == "few">>I see you have some trees. Tree shade will affect solar production so I want to make sure I factor that into the design.
<<elseif $tree == "several">>I see you have a lot of trees in the back yard. Tree shade will definitely affect solar production so I want to make sure I factor that into the design.<<elseif $tree == "no">>I see you don't have many trees. Tree shade can affect solar production so I always factor that into the design.<<else>>Tree shade can affect solar production so we factor that into the design.<</if>>
I think I have everything I need out here. Let's head back inside to take a look at those pictures, and your most recent electricity bill.</div>
[[I'm getting excited! Show me what the system looks like!|Pictures]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"><<if $ub == "yes">>Thanks for emailing me your utility bill. <<elseif $ub == "no">>In my email, I mentioned having your utility bill ready. Do you have it?<<else>>Let's look at your utility bill.<</if>>
<img class="dynamo" src="https://britne.github.io/twine/dynamo-rates.png" width="700">
Most people don’t fully understand why our electricity rates keep going up. <<linkreplace "Want to know why?">>The utilities have a big problem; they have to transport the power hundreds of miles from where it’s created to where it’s actually being used in our homes. To do that, they have to build and maintain an enormous infrastructure. They spend billions every year because they have to constantly repair and expand this distribution network. These costs are what they use to justify increasing our prices year after year.<</linkreplace>>
At Tesla, we offer a better way. We generate electricity on your roof, send it directly into your home, and tell you exactly what your cost/rate will be for years to come! This gives you predictability, control, and protection against the rising costs from the utility. Pretty amazing, right?
So we have a couple different solutions that can help you. I just have a few questions I’d like to ask that will guide us toward the best fit.</div>
[[Sounds good, what do you need to know?|ContractQuestions]]
Sally Sunshine says:
<div class = "EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">How long do you plan to stay in your home?<p class="normal"><<radiobutton "$time" "forever" checked>> This is my dream home - I'm here forever!
<<radiobutton "$time" "someday">> I have no plans to move, but I'm not opposed to moving someday.
<<radiobutton "$time" "soon">> I'm looking to buy a new home in the near future.</p>Is owning the solar system important to you?<p class="normal"><<radiobutton "$own" "yes" checked>> Yes, I want to own my investment.
<<radiobutton "$own" "no">> No, I don't need to own it, just save me some money on my electric bill!</p>Is your home part of a Homeowner's Association (HOA)?<p class="normal"><<radiobutton "$hoa" "yes" checked>> Yes, I have a Homeowner's Association.
<<radiobutton "$hoa" "no">> No, there isn't a Homeowner's Association.</p>You might be able to take advantage of the Investment Tax Credit.
Are you currently paying income tax?<p class="normal"><<radiobutton "$tax" "yes" checked>> Yes, I work and pay income taxes.
<<radiobutton "$tax" "no">> No, I don't have a tax liability.</p></div>
[[Which contract type is right for me?|Contract]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Based on what you've told me, it definitely seems like we have a solution for you.
<<if $time == "forever">>Since you plan to stay in your home for many years, you'd benefit from locking in your electricity rates now.<<elseif $time == "someday", "soon">>If you don't stay in this home, there are several options available. You may be able to transfer the system to the new homeowner, or move the system to your new home. We have an excellent Contract Reassignment team that can help you work with the real estate agents and lenders involved, should you decide to move someday.<<else>>No matter how long you plan to stay in your home, solar is a great choice.<</if>>
<<if $own == "yes">>We have a great option if you're interested in owning your system, but don't have the cash available up front. We work with solar lending partners to help you finance your system.<<elseif $own == "no">>If owning the system isn't as important, we have options where you can just purchase the power you generate, and Tesla will own the system.<<else>>We have options where you can own your system outright, or just purchase the power from a system Tesla owns.<</if>>
<<if $hoa == "yes">>We have a dedicated team experienced in handling paperwork and issues that can arise when dealing with your HOA. Rest assured, we're here to support you throughout the process.
<</if>>
<<if $tax == "yes">>Since you have a tax liability, you may be able to benefit from the Investment Tax Credit. Purchasing the system may have tax savings for you.<<elseif $tax == "no">>
Since you don't currently have a tax liability, owning a system may not make the most sense for your situation. Consult a tax advisor for more specific details, but purchasing only the power you use might be your best bet.<<else>>A tax advisor can help explain the current incentives that are available to you.<</if>>
I'll make some adjustments to the design based on what I saw outside, and then I'll show you your personalized proposal. It sounds like either a Power Purchase Agreement or a Solar Loan will work for you. Which contract type do you prefer?</div>
<<link [[I like the sound of Solar Loan, can you tell me more?|SolarLoan]]>><<set $contract = 'loan'>><</link>>
<<link [[I like the sound of the Power Purchase Agreement, can you tell me more?|PPA]]>><<set $contract = 'ppa'>><</link>>
[[I'm still not sure. Can I compare my options?|Compare]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"><<if visited("PPA")>>If I'm understanding you correctly, it sounds like the Power Purchase Agreement wasn't the best fit. <</if>>Let's take a look at the Solar Loan proposal.
According to your current utility bill, you're paying about $120 per month with your utility, and it's uncertain how much that will be in the future.
With the Solar Loan program, your total monthly cost will be only $150, which includes your fixed loan payment and the power you still need from the utility. That's just $30 per month more than you're paying right now, and you'll own a $30,000 solar system!
<<linkappend "Let's do the math.">> $30 a month more, for 12 months over 20 years is $7,200. So for $7,200 more than what you'd be paying already, you'll own the system. And that doesn't even take into account if your utility rates rise!<</linkappend>>
The best part is, you're eligible for a $9,000 tax credit. So you're looking at $7,200 spread over 20 years, and a $9,000 credit this year.
<<linkappend "You have a few payment options on the Solar Loan.">> Your monthly payment for the first 18 months will be lower than the rest of the loan term. If you want to keep the lower payment, you can apply the full amount of your tax credit to the loan, and it will stay that amount for the rest of the term. But of course, the tax credit is yours and you can do whatever works best for you.<</linkappend>> There are two term options - a 20 year loan at 4.99% APR, or a 10 year loan at 2.99%. Also, there are no penalties for prepayment, so you can pay off the entire system at any time.</div>
<<link [[Perfect! Solar Loan sounds great!|CreditCheck]]>><<set $contract = 'loan'>><</link>>
<<link [[I'm not sure. Can you tell me more about the PPA?|PPA]]>><<set $contract = 'ppa'>><</link>>
[[Can I see a comparison chart?|Compare]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"><<if visited("SolarLoan")>>If I'm understanding you correctly, it sounds like the Solar Loan contract wasn't the best fit. <</if>>Let's take a look at the Power Purchase Agreement (PPA) proposal.
With this type of contract, you make your own power with a system Tesla owns, and only pay for the energy you produce. Rather than pay your utility and watch your bill go up year after year, now you can take control of your energy costs and know exactly what you're paying for the next 20 years.
We offer both a custom solution and a Pay As You Go plan. The custom plan locks in a fixed rate for the next 20 years; many customers choose this option because their bill will literally never increase in 20 years. The Pay As You Go plan starts with a lower rate and slowly increases over time. People like this plan because they want to pay less now.
Does the PPA sound like it will work for you?</div>
<<link [[Perfect! A PPA sounds great!|CreditCheck]]>><<set $contract = 'ppa'>><</link>>
<<link [[I'm not sure. Can you tell me more about the Solar Loan?|SolarLoan]]>><<set $contract = 'loan'>><</link>>
[[Can I see a comparison chart?|Compare]]Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Great! The next step is to open up your email. We'll do a quick credit check to get you approved, and then we can go through the agreement. If everything looks good, you can sign it electronically and then we'll schedule your site survey.</div>
<<linkreplace "Sounds good!">>You receive an email:
<div class="email">Hello $name,
Your solar project requires credit approval. Please sign your full name to proceed.
Agree to the credit check by typing your name in the box below:
<<textbox "$credit" "" "Agreement" autofocus>><<button "Continue">>
<<set $credit to $credit.trim()>>
<<if $credit is "">>
<<replace "#name-error">>Please sign your name!<</replace>>
<<else>>
<<goto "Agreement">>
<</if>>
<</button>> \
<span id="name-error"></span>
Thank you,
Tesla
</div>
[[Check my credit.|Agreement]]<</linkreplace>>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">You're approved! Here is your customized agreement. Go ahead and review it, below.
<<if $contract == "ppa">><img src="https://britne.github.io/twine/ppa.png" width="600"><<elseif $contract == "loan">><img src="https://britne.github.io/twine/loan.png" width="600"><<else>>I'm sorry, I wasn't able to pull up your contract. Try going back to the [[Contract Choice page|Contract]] and selecting your contract type again.<</if>>
If everything looks good, go ahead and sign your full name.</div>
Sign your <<if $contract == "ppa">>PPA<<elseif $contract == "loan">>Solar Loan<<else>><</if>> contract by typing your name in the box below:
<<textbox "$sig" "" "JobNumber">><<button "Continue">>
<<set $sig to $sig.trim()>>
<<if $sig is "">>
<<replace "#name-error">>Please sign your name!<</replace>>
<<else>>
<<goto "Agreement2">>
<</if>>
<</button>> \
<span id="name-error"></span>
[[Sign my contract!|Agreement2]]Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Okay, great! The next steps are to schedule your site survey and set up your MySolarCity account.
Let me share the steps of our installation process.
<<linkappend "The first step is the paperwork.">> In addition to our Agreement, there will be paperwork for incentives, rebates, designs, permits, your new meter and other documents needed to upgrade your home to solar power. You will see these in the ‘Document Portal’ in your MySolarCity account.
<img class="dynamo" src="https://britne.github.io/twine/BusinessProcessingDocPortal.jpg" width="700"><</linkappend>>
<<linkappend "The next step is to conduct a site survey.">> With the information gathered our professional design team will create a custom design that you will review. Then, once you’ve approved the design, we will submit for the building permits at our expense.<</linkappend>>
Once we have the permit, we can schedule your installation, which will only take a day or two. Our goal is to have your system turned on within a few months.
After the system has been installed, there will be an inspection to verify all of our work is up to code. Now here’s the best part, we take the final permit to the utility and that permit requires them to place a meter on your home that gives you credit for all of the power your system generates that you don’t immediately use. This is called Net Metering.</div>
[[Awesome! I'm ready to take the next steps.|MySolarCity]]Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">What’s great is you can always see the status of your job in the MySolarCity App. In fact, let’s download the app right now and I’ll walk you through how it works.
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/80d22986-69eb-4f65-92b6-67ebf38335f2?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
The next step is your site survey - and you can schedule it right here in the MySolarCity App. Would you like to schedule it now?</div>
<<link [[Yes, let's do it now!|Schedule]]>><<set $schedule == true>><</link>>
<<link [[I'll have to look at my calendar. Can we do it later?|NextSteps]]>><<set $schedule == false>><</link>>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Thank you for calling Tesla. This is Eric, how can I assist you today?</div>
[[I want to refer someone to Tesla.|Referral]]
[[I have paperwork to submit.|C-paperwork]]
[[I want to know what's taking so long on my job!|C-time]]
[[I want to cancel!|Retention]]
<<if $hoa == "yes">>[[I'm having problems with my HOA.|C-HOA]]<</if>>
<<click "Never mind, just calling to say hello!">><<script>>State.backward()<</script>><</click>>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Great!
Go ahead and log in to your MySolarCity account.
You can upload all of your documents easily in one place.</div>
<<click "Thanks, Eric!">><<script>>State.backward()<</script>><</click>>Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">You want to know about your timeline?
<<if $timeline == "1">>We've only just started! We're on track to finish your project as soon as possible.<<elseif $timeline == "2">>We're looking at the site survey results now. I'll let you know when the design team has an update.<<elseif $timeline == "3">>We're making the adjustments to your design now. We should have an update for you soon!<<elseif $timeline == "4">>Your final paperwork is in - the next step is to schedule your installation!<<elseif $timeline == "5">>Your system is installed! We're just waiting on the inspection and permission to operate from your utility.<<elseif $timeline == "6">>That's it - you have PTO! Next time you call in to Tesla, one of my helpful teammates in Customer Care will assist you.<<else>>I'm sorry, I can't find the answer. Try calling back later.<</if>></div>
<<click "Thanks, Eric!">><<script>>State.backward()<</script>><</click>>
<<set $cancel to "care">>Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Thank you for calling Tesla. This is Carrie, how can I assist you today?</div>
[[I want to refer someone to Tesla.|Referral]]
[[I have a question about my bill.|CC-bill]]
[[I'm having a problem with my system.|CC-system]]
[[I'm thinking about moving, what do I do about my panels?|Reassignment]]
[[Get these panels off my roof! I want to cancel!|Retention]]
<<click "Never mind, just calling to say hello!">><<script>>State.backward()<</script>><</click>>
Carrie says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I understand you have some questions about your bill.
I apologize your bill was incorrect. I can <<if $contract == "loan">>contact the lender and <</if>>get a new, corrected bill emailed to you right away.
Would you like me to call you back and follow up in a few days to be sure the error has been corrected?
Thanks for letting us know about the problem so we could get this solved for you.</div>
<<click "Thanks, Carrie!">><<script>>State.backward()<</script>><</click>>
Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm sorry to hear you're having an issue with your system!
*If there is visible damage to your system, it would help if you could send me a picture. My email address is carrie.carebear@tesla.com
<<if $contract == "ppa">>*Tesla provides insurance and will repair the system at no cost to you, assuming the damage was not caused by negligence.<<else>>*Since you own your system, you will be expected to pay for repairs. You may be able to submit a claim to your homeowner's insurance.<</if>>
*If any part of your system is defective, we will work with the manufacturer to file a warranty claim.
I've taken down all of your information, and someone on our scheduling team should be reaching out to you soon to make an appointment for a technician to visit your home.
</div>
<<click "Thanks, Carrie!">><<script>>State.backward()<</script>><</click>>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"><<if $schedule == false>>That's okay. You can use the MySolarCity App to schedule at your convenience. One of my teammates will call you to follow up to get you on the schedule if you haven't done so yourself.<<elseif $schedule == true>>Great! We've got your Site Survey scheduled for $dayofweek $timeofday.<<else>>Sorry, we weren't able to get you on the schedule at this time. [[Go back and try again|Schedule]].<</if>>
When the day of the survey comes, a member of our survey team will arrive during this 2-hour time window. They are going to verify if your home is compatible for an upgrade to solar power in its existing condition. Once they arrive, the survey will usually last a few hours. They will take lots of pictures for our design team, inspect your electrical system, take measurements on the roof, and verify how much space you have on your roof for the panels. We take safety very seriously, so they will be harnessed in and anchored to your roof. We want to make sure that your home can structurally support a solar system. So, they will need access to your attic or crawl space if you have one. If everything looks good, we will proceed to the next step and get started on the design.
<<linkappend "Let me show you a few more features of the MySolarCity App.">>
*<<linkappend "On the day of your site survey, you can track the arrival of your surveyor in real-time.">>
You can follow along with your entire project in the app.
<img src="https://britne.github.io/twine/mysc2.png" width="500"><</linkappend>>
*<<linkappend "The Document Portal lets us share documents with you.">> You can upload documentation for Tesla, such as your utility bill, and we'll also use this portal to send you documents to sign.
<img src="https://britne.github.io/twine/mysc1.png" width="500"><</linkappend>>
*Anytime you think of someone we can help by going solar, you can enter their information in the app and it will get sent directly to me. We'll give you rewards for everyone you refer that gets installed! You can track the progress of your referrals right here in the app.<</linkappend>></div>
[[Great! What's next?|Concierge]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"><<if $schedule == false>>As I mentioned before, my<<else>>My<</if>> Sales Support teammates will help guide you through the entire process. After your final contract is complete, they'll call you within 24-48 hours to introduce themselves. <<if $schedule == false>>They will also help you schedule your site survey, if you haven't yet done so. <</if>>They will also call you from time to time if they have updates, or to let you know if there's any action needed on your part. I will also be in contact with you throughout the process. The Sales Support team and I work together with the goal of delivering the Perfect Customer Experience. If you ever need anything, please don't hesitate to contact us at any time.
I'll give you a call after your site survey to see how things went. At that time, we'll schedule a date and time to go over your final design.</div>
[[Before you go - I have a friend interested in solar!|Referral]]
[[Sounds good! Talk to you soon!|WOWCall]]<<set $callforhelp to "concierge">><<set $medallia to "journey1">><<set $timeline to "1">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">Woohoo! Let's bring in some Sales Support to give Sally a hand!
Eric Energy will be working alongside your Energy Consultant, Sally Sunshine.
Before reaching out to you, Eric has a few things to do:
*He can tell from the information that Sally entered into SolarWorks that you prefer to be contacted by $contact, and that all of your contact information is present.
*He can see that you <<if $schedule == true>>have your site survey scheduled for $dayofweek $timeofday.<<else>>don't yet have your site survey scheduled, so he knows to help you with that on the call.<</if>>
*He can also see that you shared your utility bill with Sally.
</p></div>
The next day, you receive a call.
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Hi $name! I'm Eric Energy, with the Sales Support team from Tesla.
I work with Sally Sunshine, and I'm calling today to introduce myself and explain my role in getting your solar project completed. I'm here to support you and Sally during the entire process. I will be your central point of contact in our main office, to make sure your project moves along as quickly and smoothly as possible.</div>
[[Sounds good, Eric! How quick will we move along?|WOW2]]
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Great! We've got you on the schedule for $dayofweek $timeofday.
So $name, I'm committed to keep you updated on your switch to solar.
Let me give you my contact information.
*My direct line is 888-321-7654.
*You can reach me Sunday through Thursday, 9am to 6pm.
*If I'm not here, one of my teammates will be happy to assist you - we have Sales Support on staff 7 days a week!
*My email address is eric.energy@tesla.com.
I'll send you an email with all of this information so you have it handy.
I know that Sally showed you MySolarCity. We'll use this to send you documentation that will require your attention. You'll be able to set up your automatic payments through MySolarCity, too.
Thanks again for choosing Tesla! I'll be in touch again soon.</div>
[[Before you go Eric, one of my friends is intersted in going solar!|Referral]]
[[I can't wait for my site survey!|UBPage]]
<<set $timeline to "2">>It's $dayofweek $timeofday - time for your site survey!
Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">The Site Surveyor has a bit of work to do before even arriving at your home.
*They'll review satellite images and the initial designs Sally created.
*They'll look at any notes that have been left on your job from the other teams to see if there is anything that applies to today's survey.
*Right before they leave to drive to your home, they'll initiate tracking so you can follow along on MySolarCity.
*<<linkappend "Want to know more about a day in the life of a Site Surveyor?">>
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/b769be28-11bf-4dc9-a111-e7c9571c8969?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe><</linkappend>>
</p></div>
<<linkreplace "Thanks, Luis!">>You track your surveyor on your MySolarCity App. Watch what happens!
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/073e4b22-f813-4679-90ee-c8399d59034e?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
[[What's next?|DesignTeam]]<</linkreplace>><<set $work to random(2)>>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">I know you're getting excited. We are too! Things are moving along behind the scenes.
I just checked in with Eric in Sales Support, and he's been hard at work.
*He's reviewing the notes left by the Design team and making sure the Document Generation team has your final contract ready to go.
*He's also been researching the timelines for your local utility and county to get the necessary permits for your job.
It looks like he has an update for you. I bet you're on his list to call today!</p></div>
[[Thanks for the scoop, Luis!|Work]]Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">Luis here - your tour guide behind the scenes at Tesla.
Here's a bit of insider knowledge for you - Tesla has just started using a customer feedback tool called Medallia.
My Tesla coworkers you'll meet today won't ask you for your feedback directly, and our customers don't receive a survey at every stage of their journey, but while I'm showing you around, I'm giving you the option to provide feedback at any time!</p></div>
<<click "No thanks, I don't want to take a survey right now.">><<script>>State.backward()<</script>><</click>>
<<linkreplace "Sure, I'll try it out!">><div class="email"><img class="email" src="https://britne.github.io/twine/medallia-top.png" width="400">
Dear $name,
At Tesla we are committed to providing you with an excellent experience.
We would greatly appreciate your feedback about Tesla and the employee you worked with.
How likely are you to recommend Tesla to a friend, neighbor, or colleague?
<div class="radio"><<radiobutton "$m1" "1">> 1 <<nobr>>
<<radiobutton "$m1" "2">> 2 <</nobr>><<nobr>>
<<radiobutton "$m1" "3">> 3 <</nobr>><<nobr>>
<<radiobutton "$m1" "4">> 4 <</nobr>><<nobr>>
<<radiobutton "$m1" "5">> 5 <</nobr>><<nobr>>
<<radiobutton "$m1" "6">> 6 <</nobr>><<nobr>>
<<radiobutton "$m1" "7">> 7 <</nobr>><<nobr>>
<<radiobutton "$m1" "8">> 8 <</nobr>><<nobr>>
<<radiobutton "$m1" "9">> 9 <</nobr>><<nobr>>
<<radiobutton "$m1" "10" checked>> 10 <</nobr>></div>
Thank you for your time,
Tesla Customer Experience Team</div>
<<linkreplace "Submit my feedback.">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb"><<if $m1 <= 6>>I'm sorry you aren't having a great experience with Tesla.<<elseif $m1 >= 9>>Fantastic! I love hearing that!<<else>>Good to hear!<</if>>
Thanks for sharing your feedback. I'll pass it along to the right team!
Medallia gives us the opportunity to recognize employees delivering great customer experiences and to identify areas for improvement.</p></div><<click "Thanks for listening, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>
<</linkreplace>>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">Luis here - your tour guide behind the scenes at Tesla.
Here's a bit of insider knowledge for you - Tesla has just started using a customer feedback tool called Medallia.
My Tesla coworkers you'll meet today won't ask you for your feedback directly, and our customers don't receive a survey at every stage of their journey, but while I'm showing you around, I'm giving you the option to provide feedback at any time!</p></div>
<<click "No thanks, I don't want to take a survey right now.">><<script>>State.backward()<</script>><</click>>
<<linkreplace "Sure, I'll try it out!">><div class="email"><img class="email" src="https://britne.github.io/twine/medallia-top.png" width="400">
Dear $name,
At Tesla we are committed to providing you with an excellent experience.
We would greatly appreciate your feedback about Tesla and the employee you worked with.
How likely are you to recommend Tesla to a friend, neighbor, or colleague?
<div class="radio"><<radiobutton "$m2" "1">> 1 <<nobr>>
<<radiobutton "$m2" "2">> 2 <</nobr>><<nobr>>
<<radiobutton "$m2" "3">> 3 <</nobr>><<nobr>>
<<radiobutton "$m2" "4">> 4 <</nobr>><<nobr>>
<<radiobutton "$m2" "5">> 5 <</nobr>><<nobr>>
<<radiobutton "$m2" "6">> 6 <</nobr>><<nobr>>
<<radiobutton "$m2" "7">> 7 <</nobr>><<nobr>>
<<radiobutton "$m2" "8">> 8 <</nobr>><<nobr>>
<<radiobutton "$m2" "9">> 9 <</nobr>><<nobr>>
<<radiobutton "$m2" "10" checked>> 10 <</nobr>></div>
Thank you for your time,
Tesla Customer Experience Team</div>
<<linkreplace "Submit my feedback.">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb"><<if $m2 <= 6>>I'm sorry you aren't having a great experience with Tesla.<<elseif $m2 >= 9>>Fantastic! I love hearing that!<<else>>Good to hear!<</if>>
Thanks for sharing your feedback. I'll pass it along to the right team!
Medallia gives us the opportunity to recognize employees delivering great customer experiences and to identify areas for improvement.</p></div><<click "Thanks for listening, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>
<</linkreplace>>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">Luis here - your tour guide behind the scenes at Tesla.
Here's a bit of insider knowledge for you - Tesla has just started using a customer feedback tool called Medallia.
My Tesla coworkers you'll meet today won't ask you for your feedback directly, and our customers don't receive a survey at every stage of their journey, but while I'm showing you around, I'm giving you the option to provide feedback at any time!</p></div>
<<click "No thanks, I don't want to take a survey right now.">><<script>>State.backward()<</script>><</click>>
<<linkreplace "Sure, I'll try it out!">><div class="email"><img class="email" src="https://britne.github.io/twine/medallia-top.png" width="400">
Dear $name,
At Tesla we are committed to providing you with an excellent experience.
We would greatly appreciate your feedback about Tesla and the employee you worked with.
How likely are you to recommend Tesla to a friend, neighbor, or colleague?
<div class="radio"><<radiobutton "$m3" "1">> 1 <<nobr>>
<<radiobutton "$m3" "2">> 2 <</nobr>><<nobr>>
<<radiobutton "$m3" "3">> 3 <</nobr>><<nobr>>
<<radiobutton "$m3" "4">> 4 <</nobr>><<nobr>>
<<radiobutton "$m3" "5">> 5 <</nobr>><<nobr>>
<<radiobutton "$m3" "6">> 6 <</nobr>><<nobr>>
<<radiobutton "$m3" "7">> 7 <</nobr>><<nobr>>
<<radiobutton "$m3" "8">> 8 <</nobr>><<nobr>>
<<radiobutton "$m3" "9">> 9 <</nobr>><<nobr>>
<<radiobutton "$m3" "10" checked>> 10 <</nobr>></div>
Thank you for your time,
Tesla Customer Experience Team</div>
<<linkreplace "Submit my feedback.">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb"><<if $m3 <= 6>>I'm sorry you aren't having a great experience with Tesla.<<elseif $m3 >= 9>>Fantastic! I love hearing that!<<else>>Good to hear!<</if>>
Thanks for sharing your feedback. I'll pass it along to the right team!
Medallia gives us the opportunity to recognize employees delivering great customer experiences and to identify areas for improvement.</p></div><<click "Thanks for listening, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>
<</linkreplace>>
Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">Luis here - your tour guide behind the scenes at Tesla.
Here's a bit of insider knowledge for you - Tesla has just started using a customer feedback tool called Medallia.
My Tesla coworkers you'll meet today won't ask you for your feedback directly, and our customers don't receive a survey at every stage of their journey, but while I'm showing you around, I'm giving you the option to provide feedback at any time!</p></div>
<<click "No thanks, I don't want to take a survey right now.">><<script>>State.backward()<</script>><</click>>
<<linkreplace "Sure, I'll try it out!">><div class="email"><img class="email" src="https://britne.github.io/twine/medallia-top.png" width="400">
Dear $name,
At Tesla we are committed to providing you with an excellent experience.
We would greatly appreciate your feedback about Tesla and the employee you worked with.
How likely are you to recommend Tesla to a friend, neighbor, or colleague?
<div class="radio"><<radiobutton "$m4" "1">> 1 <<nobr>>
<<radiobutton "$m4" "2">> 2 <</nobr>><<nobr>>
<<radiobutton "$m4" "3">> 3 <</nobr>><<nobr>>
<<radiobutton "$m4" "4">> 4 <</nobr>><<nobr>>
<<radiobutton "$m4" "5">> 5 <</nobr>><<nobr>>
<<radiobutton "$m4" "6">> 6 <</nobr>><<nobr>>
<<radiobutton "$m4" "7">> 7 <</nobr>><<nobr>>
<<radiobutton "$m4" "8">> 8 <</nobr>><<nobr>>
<<radiobutton "$m4" "9">> 9 <</nobr>><<nobr>>
<<radiobutton "$m4" "10" checked>> 10 <</nobr>></div>
Thank you for your time,
Tesla Customer Experience Team</div>
<<linkreplace "Submit my feedback.">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb"><<if $m4 <= 6>>I'm sorry you aren't having a great experience with Tesla.<<elseif $m4 >= 9>>Fantastic! I love hearing that!<<else>>Good to hear!<</if>>
Thanks for sharing your feedback. I'll pass it along to the right team!
Medallia gives us the opportunity to recognize employees delivering great customer experiences and to identify areas for improvement.</p></div><<click "Thanks for listening, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>
<</linkreplace>>
Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">Luis here - your tour guide behind the scenes at Tesla.
Here's a bit of insider knowledge for you - Tesla has just started using a customer feedback tool called Medallia.
My Tesla coworkers you'll meet today won't ask you for your feedback directly, and our customers don't receive a survey at every stage of their journey, but while I'm showing you around, I'm giving you the option to provide feedback at any time!</p></div>
<<click "No thanks, I don't want to take a survey right now.">><<script>>State.backward()<</script>><</click>>
<<linkreplace "Sure, I'll try it out!">><div class="email"><img class="email" src="https://britne.github.io/twine/medallia-top.png" width="400">
Dear $name,
At Tesla we are committed to providing you with an excellent experience.
We would greatly appreciate your feedback about Tesla and the employee you worked with.
How likely are you to recommend Tesla to a friend, neighbor, or colleague?
<div class="radio"><<radiobutton "$m5" "1">> 1 <<nobr>>
<<radiobutton "$m5" "2">> 2 <</nobr>><<nobr>>
<<radiobutton "$m5" "3">> 3 <</nobr>><<nobr>>
<<radiobutton "$m5" "4">> 4 <</nobr>><<nobr>>
<<radiobutton "$m5" "5">> 5 <</nobr>><<nobr>>
<<radiobutton "$m5" "6">> 6 <</nobr>><<nobr>>
<<radiobutton "$m5" "7">> 7 <</nobr>><<nobr>>
<<radiobutton "$m5" "8">> 8 <</nobr>><<nobr>>
<<radiobutton "$m5" "9">> 9 <</nobr>><<nobr>>
<<radiobutton "$m5" "10" checked>> 10 <</nobr>></div>
Thank you for your time,
Tesla Customer Experience Team</div>
<<linkreplace "Submit my feedback.">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb"><<if $m5 <= 6>>I'm sorry you aren't having a great experience with Tesla.<<elseif $m5 >= 9>>Fantastic! I love hearing that!<<else>>Good to hear!<</if>>
Thanks for sharing your feedback. I'll pass it along to the right team!
Medallia gives us the opportunity to recognize employees delivering great customer experiences and to identify areas for improvement.</p></div><<click "Thanks for listening, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>
<</linkreplace>>
Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">Luis here - your tour guide behind the scenes at Tesla.
Here's a bit of insider knowledge for you - Tesla has just started using a customer feedback tool called Medallia.
My Tesla coworkers you'll meet today won't ask you for your feedback directly, and our customers don't receive a survey at every stage of their journey, but while I'm showing you around, I'm giving you the option to provide feedback at any time!</p></div>
<<click "No thanks, I don't want to take a survey right now.">><<script>>State.backward()<</script>><</click>>
<<linkreplace "Sure, I'll try it out!">><div class="email"><img class="email" src="https://britne.github.io/twine/medallia-top.png" width="400">
Dear $name,
At Tesla we are committed to providing you with an excellent experience.
We would greatly appreciate your feedback about Tesla and the employee you worked with.
How likely are you to recommend Tesla to a friend, neighbor, or colleague?
<div class="radio"><<radiobutton "$m6" "1">> 1 <<nobr>>
<<radiobutton "$m6" "2">> 2 <</nobr>><<nobr>>
<<radiobutton "$m6" "3">> 3 <</nobr>><<nobr>>
<<radiobutton "$m6" "4">> 4 <</nobr>><<nobr>>
<<radiobutton "$m6" "5">> 5 <</nobr>><<nobr>>
<<radiobutton "$m6" "6">> 6 <</nobr>><<nobr>>
<<radiobutton "$m6" "7">> 7 <</nobr>><<nobr>>
<<radiobutton "$m6" "8">> 8 <</nobr>><<nobr>>
<<radiobutton "$m6" "9">> 9 <</nobr>><<nobr>>
<<radiobutton "$m6" "10" checked>> 10 <</nobr>></div>
Thank you for your time,
Tesla Customer Experience Team</div>
<<linkreplace "Submit my feedback.">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb"><<if $m6 <= 6>>I'm sorry you aren't having a great experience with Tesla.<<elseif $m6 >= 9>>Fantastic! I love hearing that!<<else>>Good to hear!<</if>>
Thanks for sharing your feedback. I'll pass it along to the right team!
Medallia gives us the opportunity to recognize employees delivering great customer experiences and to identify areas for improvement.</p></div><<click "Thanks for listening, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>
<</linkreplace>>
Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">Luis here - your tour guide behind the scenes at Tesla.
Here's a bit of insider knowledge for you - Tesla has just started using a customer feedback tool called Medallia.
My Tesla coworkers you'll meet today won't ask you for your feedback directly, and our customers don't receive a survey at every stage of their journey, but while I'm showing you around, I'm giving you the option to provide feedback at any time!</p></div>
<<click "No thanks, I don't want to take a survey right now.">><<script>>State.backward()<</script>><</click>>
<<linkreplace "Sure, I'll try it out!">><div class="email"><img class="email" src="https://britne.github.io/twine/medallia-top.png" width="400">
Dear $name,
At Tesla we are committed to providing you with an excellent experience.
We would greatly appreciate your feedback about Tesla and the employee you worked with.
How likely are you to recommend Tesla to a friend, neighbor, or colleague?
<div class="radio"><<radiobutton "$m7" "1">> 1 <<nobr>>
<<radiobutton "$m7" "2">> 2 <</nobr>><<nobr>>
<<radiobutton "$m7" "3">> 3 <</nobr>><<nobr>>
<<radiobutton "$m7" "4">> 4 <</nobr>><<nobr>>
<<radiobutton "$m7" "5">> 5 <</nobr>><<nobr>>
<<radiobutton "$m7" "6">> 6 <</nobr>><<nobr>>
<<radiobutton "$m7" "7">> 7 <</nobr>><<nobr>>
<<radiobutton "$m7" "8">> 8 <</nobr>><<nobr>>
<<radiobutton "$m7" "9">> 9 <</nobr>><<nobr>>
<<radiobutton "$m7" "10" checked>> 10 <</nobr>></div>
Thank you for your time,
Tesla Customer Experience Team</div>
<<linkreplace "Submit my feedback.">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb"><<if $m7 <= 6>>I'm sorry you aren't having a great experience with Tesla.<<elseif $m7 >= 9>>Fantastic! I love hearing that!<<else>>Good to hear!<</if>>
Thanks for sharing your feedback. I'll pass it along to the right team!
Medallia gives us the opportunity to recognize employees delivering great customer experiences and to identify areas for improvement.</p></div><<click "Thanks for listening, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>
<</linkreplace>>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">Luis here - your tour guide behind the scenes at Tesla.
Here's a bit of insider knowledge for you - Tesla has just started using a customer feedback tool called Medallia.
My Tesla coworkers you'll meet today won't ask you for your feedback directly, and our customers don't receive a survey at every stage of their journey, but while I'm showing you around, I'm giving you the option to provide feedback at any time!</p></div>
<<click "No thanks, I don't want to take a survey right now.">><<script>>State.backward()<</script>><</click>>
<<linkreplace "Sure, I'll try it out!">><div class="email"><img class="email" src="https://britne.github.io/twine/medallia-top.png" width="400">
Dear $name,
At Tesla we are committed to providing you with an excellent experience.
We would greatly appreciate your feedback about Tesla and the employee you worked with.
How likely are you to recommend Tesla to a friend, neighbor, or colleague?
<div class="radio"><<radiobutton "$m8" "1">> 1 <<nobr>>
<<radiobutton "$m8" "2">> 2 <</nobr>><<nobr>>
<<radiobutton "$m8" "3">> 3 <</nobr>><<nobr>>
<<radiobutton "$m8" "4">> 4 <</nobr>><<nobr>>
<<radiobutton "$m8" "5">> 5 <</nobr>><<nobr>>
<<radiobutton "$m8" "6">> 6 <</nobr>><<nobr>>
<<radiobutton "$m8" "7">> 7 <</nobr>><<nobr>>
<<radiobutton "$m8" "8">> 8 <</nobr>><<nobr>>
<<radiobutton "$m8" "9">> 9 <</nobr>><<nobr>>
<<radiobutton "$m8" "10" checked>> 10 <</nobr>></div>
Thank you for your time,
Tesla Customer Experience Team</div>
<<linkreplace "Submit my feedback.">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb"><<if $m8 <= 6>>I'm sorry you aren't having a great experience with Tesla.<<elseif $m8 >= 9>>Fantastic! I love hearing that!<<else>>Good to hear!<</if>>
Thanks for sharing your feedback. I'll pass it along to the right team!
Medallia gives us the opportunity to recognize employees delivering great customer experiences and to identify areas for improvement.</p></div><<click "Thanks for listening, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>
<</linkreplace>><<set $cancel to "sally">>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Hey there, $name! I've seen the results of your site survey, and your solar upgrade looks slick!
If you haven't already, take a look at the documents we've sent you in your MySolarCity account.
<img class="dynamo" src="https://britne.github.io/twine/plans.png" width="700">
I can help explain your design. Watch:
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/27b934c3-480a-44c7-b964-833f478264c4?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
Let me know what you think!</div>
[[This looks great, Sally! Let's move forward.|FinalContract]]
[[It's not exactly what I had in mind. Can I change something?|DesignChange]]
[[It looks terrible! I'm having second thoughts about my entire project.|Retention]]<<set $timeline to "4">><<set $medallia to "journey3">>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"><<if $redesign == true>>The Design team sent over your new designs - we were able to take care of everything you wanted, and luckily there was no change in price!
<</if>>Here's the final version of your contract. Go ahead and review it, below.
<<if $contract == "ppa">><img src="https://britne.github.io/twine/ppa.png" width="600"><<elseif $contract == "loan">><img src="https://britne.github.io/twine/loan.png" width="600"><</if>>
If everything looks good, go ahead and sign your full name.</div>
Sign your final <<if $contract == "ppa">>PPA<<elseif $contract == "loan">>Solar Loan<<else>><</if>> contract by typing your name in the box below:
<<textbox "$sig2" "" "Email">><<button "Continue">>
<<set $sig2 to $sig2.trim()>>
<<if $sig2 is "">>
<<replace "#name-error">>Please enter your name!<</replace>>
<<else>>
<<goto "Email2">>
<</if>>
<</button>> \
<span id="name-error"></span>
<<linkreplace "Sign my contract!">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">Another major milestone reached in your journey to cleaner energy! Right now, the Incentives and Interconnection departments are hard at work preparing the paperwork needed for your system's installation and interconnection to the electric grid.
*They're submitting applications for rebates to take advantage of all available incentives.
<img class="email" src="https://britne.github.io/twine/Interconnection.png" width="400">
*They're checking on approval timelines in the AHJ Database.
<img class="dynamo" src="https://britne.github.io/twine/AHJ.jpg" width="400">
*They keep an eye on applications that may be delayed by solar fund approvals.
*The Utility Relations team continually works with utilities to streamline their paperwork and processes.
<img class="email" src="https://britne.github.io/twine/Company.png" width="400">
</p></div>
[[Thanks for the scoop, Luis!|Email2]]<</linkreplace>>
<<set $timeline to "5">><<set $install to true>><<set $medallia to "journey4">>It's $dayofweek2 $timeofday2 - the big day is here!
Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">It may be hard to believe, but all of us at Tesla are just as excited as you are about this big day. Here's what you can expect today from our installation crew:
*They'll give you a call when they're on their way and let you know if there are any delays.
*When they arrive, they'll introduce the crew and go over the design with you again.
*The crew will do a pre-walkthrough with you to make notes.
*They will keep you updated throughout the installation, including communicating when they need to shut off the power to your home.
*When the installation is complete, the crew will clean up and do a post-walkthrough with you to be sure you're satisfied.
*Before they go, they'll give you a quick lesson on how to turn on your system when the day comes. You still need permission to operate from your utility, so if you need help later you can always give us a call.
</p></div>
<<linkappend "Here comes the crew now!">>
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/0a2ad3e9-1f72-49d4-b906-5f4d38ec7453?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
[[Can I turn it on yet? Pretty please?|Inspect]]<</linkappend>><<set $timeline to "6">>You receive an email:
<div class="email">Dear $name,
This notice serves as permission to operate your photovoltaic system.
Sincerely,
MegaEnergy Co.</div>
Help! I forgot everything the install crew told me about PTO! <<linkappend "I need help from Customer Care!">><<set $callforhelp to "care">>
You call into Customer Care. A cheerful agent answers your call.
Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Thank you for calling Tesla. This is Carrie, how can I assist you today?
You've received PTO? Congratulations, $name! I can help you get your system turned on.
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/c321ff33-090f-48bc-ab83-6c502da329ae?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
</div>
[[Thanks Carrie, you're a lifesaver. Now my home has gone solar!|FirstBill]]<</linkappend>>
<img src="https://britne.github.io/twine/NH.png" height="100" width="100">New Hire
Review Activitiesbrought to you by
Tesla AcademyThe Job Flow<<set $medallia to "journey2">><div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">With the results of your site survey, the Design team is hard at work creating the final designs for your new solar system. Check it out!
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/514f43af-67b1-4f58-aa37-b31bf5fefd63?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
</p></div>
<<linkreplace "But what are they doing, Luis?">>
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">The Design team takes your energy usage, sales proposal and site survey photos, along with any local requirements that may apply, and uses advanced design and modeling software to create the best possible design for your home. They have a set of standards they follow, such as:
*Roof Type - not all roof types can withstand solar panels. Luckily, your $roof roof is perfect for the job!
*System size - the minimum system size is 6 panels
*Usage offset - varies based on your utility and contract type
They generate the various design plansets used by different Tesla teams (and you as the customer!), as well as the engineering proposal and bill of materials for your project.
</p></div><</linkreplace>>
[[Show me my design already!|Docs]]Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">That makes sense - <<if hasVisited("Roof")>>I've heard that concern, too.<<elseif hasVisited("Savings")>>I've heard that concern, too.<<else>>I hear that a lot.<</if>>
You'll be happy to know our state-of-the-art mounting system is unmatched - in performance and style. I'll make sure we cover that in detail for you.
Hear what some existing customers have to say:
<iframe width="560" height="315" src="https://web.microsoftstream.com/embed/video/ebdec22c-3f54-4b30-b71d-a17fe6b77e48?autoplay=false&showinfo=false" frameborder="0" allowfullscreen ></iframe>
What else is a concern?</div>
[[I'm worried about my roof leaking.|Roof]]
[[I'm wondering if I'll actually save money.|Savings]]
[[I don't have other concerns at the moment.|None]]
<img src="https://britne.github.io/twine/dynamo-contract.png" width="700">
[[I want to learn more about the PPA.|PPA]]
[[I want to learn more about the Solar Loan.|SolarLoan]]
Option Menu!!Navigation Help
<img class="left" src="https://britne.github.io/twine/bitmoji-paul-4.png" height="50">This help section will always be available in the sidebar.
Use the back arrow to return.
<hr>
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">There are characters you will meet throughout the story.
When they're talking to you, it will look like this.
Chat bubbles are different colors based on who you're talking to.</div>
<<linkreplace "I'm a link! Click here!">> Links will move the story forward. They may show you additional information or let you make choices.
The story may ask you to type information in boxes like these: <<textbox "$test" "" autofocus>>
<<radiobutton "$test" "test1" checked>> You may also
<<radiobutton "$test" "test2">> be asked to
<<radiobutton "$test" "test3">> choose options
<<radiobutton "$test" "test4">> with radio buttons.<</linkreplace>>
<<linkappend "There are several videos throughout the story to show you more information.">> You are not required to watch the videos to move forward. You should be logged in with your Tesla credentials to view the videos. Click any video to prompt for your credentials if you are not logged in. If you experience any issues playing the videos from within the story, <a href="https://confluence.teslamotors.com/display/OPSCAMG/CAMG+Training+%7C+New+Hire+%7C+Video+Library#jobflow" target="_blank">click here to view them on Confluence</a>.<</linkappend>>
<img class="lb" src="https://britne.github.io/twine/arrows.png" width="100">The arrow buttons let you move backwards and forwards through the story passages you have visited.
<img class="lb" src="https://britne.github.io/twine/optionmenu.png" width="200">The sidebar menu will show you additional options, such as taking a survey or calling for help, based on where you are in the story.
<img class="lb" src="https://britne.github.io/twine/savemenu.png" width="200">You can save your progress and return to your save point later. You may also want to save your game if you plan to step away from your computer or take a phone call, so you can easily resume where you left off. You can restart the story from the beginning at any time.
Note that the game saves on a computer-by-computer basis. If you resume the game on another computer, your progress is not saved.
<<if $callforhelp != "concierge">>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">What day of the week works best?<p class="normal"><<radiobutton "$dayofweek" "Sunday" checked>> Sunday
<<radiobutton "$dayofweek" "Monday">> Monday
<<radiobutton "$dayofweek" "Tuesday">> Tuesday
<<radiobutton "$dayofweek" "Wednesday">> Wednesday
<<radiobutton "$dayofweek" "Thursday">> Thursday
<<radiobutton "$dayofweek" "Friday">> Friday
<<radiobutton "$dayofweek" "Saturday">> Saturday</p>What time of day?<p class="normal"><<radiobutton "$timeofday" "morning" checked>> Morning
<<radiobutton "$timeofday" "afternoon">> Afternoon
<<radiobutton "$timeofday" "evening">> Evening</p></div>
<<else>>Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">What day of the week works best?<p class="normal"><<radiobutton "$dayofweek" "Sunday" checked>> Sunday
<<radiobutton "$dayofweek" "Monday">> Monday
<<radiobutton "$dayofweek" "Tuesday">> Tuesday
<<radiobutton "$dayofweek" "Wednesday">> Wednesday
<<radiobutton "$dayofweek" "Thursday">> Thursday
<<radiobutton "$dayofweek" "Friday">> Friday
<<radiobutton "$dayofweek" "Saturday">> Saturday</p>What time of day?<p class="normal"><<radiobutton "$timeofday" "morning" checked>> Morning
<<radiobutton "$timeofday" "afternoon">> Afternoon
<<radiobutton "$timeofday" "evening">> Evening</p></div>
<</if>><<set $schedule = true>><<if $callforhelp != "concierge">>[[Put me on the schedule!|NextSteps]]<<else>>[[Put me on the schedule!|WOW3]]<</if>>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-4.png" height="100" width="60"><p class="lb">The Business Processing team is hard at work reviewing all of the information you shared with Sally and Eric.
*They'll make sure all the information you provided to Sally matches, such as your name and address and credit check results.
*They'll look at your initial contract and audit your energy usage on the utility bill and make a note to follow up on anything that is missing or incorrect.
<img class="email" src="https://britne.github.io/twine/UBContract.png" width="400">
I was checking in on your job, and from the notes in SolarWorks, it looks like our Document Processing team has left a note for Sales Support to follow up with you on something.</p></div>
<<linkreplace "Thanks, Luis!">>You receive an email from Eric:
<div class="email">Hi again, $name!
I just wanted to make sure you had my contact information handy in case you need to reach me for any reason. You can find it at the bottom of this email.
<<if $credit != $sig>>
It looks like the signatures on your credit check and your contract didn't match. Here's what we have for the credit check; could you please re-sign the contract to match?
Name on Credit Check: <<print $credit>>
Re-Sign Here: <<textbox "$sig" "" "SiteSurvey" autofocus>><<button "Continue">>
<<set $sig to $sig.trim()>>
<<if $sig is "">>
<<replace "#name-error">>Please sign your name!<</replace>>
<<else>>
<<goto "SiteSurvey">>
<</if>>
<</button>> \
<span id="name-error"></span><<else>>
I did want to follow up on the utility bill you gave to Sally - it looks like it was missing the last page. Please log on to MySolarCity at your earliest convenience and upload a new copy of your utility bill.<</if>>
Just a reminder, your site survey is coming up this $dayofweek $timeofday. If you need to reschedule, you can do that in MySolarCity as well.
Give me a call anytime if you need anything else. Thank you for choosing Tesla! Talk to you soon!
-Eric Energy
eric.energy@tesla.com
(888) 321-7654
</div>
[[Thanks for following up, Eric!|SiteSurvey]]<</linkreplace>>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"> <<if $ub == true>>Great! It will help us get started if you could email that to me.
I'll send you an email after we're done chatting so you have my email address.<<else>>No worries. I can email you some instructions so you have everything ready for our appointment.<</if>>
Is there anyone else who would like to join us for the consultation?</div>
<<link [[Yes, some family members would be interested.|OtherPeople]]>><<set $others to true>><</link>>
<<link [[No, it's just me.|OtherPeople]]>><<set $others to false>><</link>>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50"><<if $others == true>>Fantastic! Make sure they're able to join us for our consultation appointment.<<else>>That's okay.<</if>>
A lot of my customers invite their neighbors, friends and family who are also curious about solar to sit in on the consultation. If you think of anyone<<if $others == true>> else<</if>>, you are more than welcome to invite them!
Just so you know, the consultation typically takes about an hour to an hour-and-a-half depending on how many questions you have. But, I'm more than happy to spend as much time as you would like.
I'll send you an email right now with some more information. See you next week!</div>
[[Thanks Sally, see you soon!|EC-Email]]<<set $redesign to true>>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I understand that you weren't thrilled with the design of your system.
Let's see if we can fix it together. We may be able to make some changes.
What exactly was the issue?</div>
[[I don't like where the panels are mounted.|Mount]]
[[It doesn't look like it's going to produce enough energy, can you make the system bigger?|Size]]
<<if $install == true>><div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm sorry you feel this way! I want to remind you that SolarCity has invested time and money into your project, and up until this point you have not paid anything as it is our goal to help you go solar with no money down. It is in both of our best interests to work together. We have entered an agreement together for the next 20 years and it is our goal to ensure it’s a GREAT one.</div>
<<click "Never mind, I don't want to cancel.">><<script>>State.backward()<</script>><</click>><<else>><<if $cancel == "sally">><div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm so sorry we're not meeting your expectations!
We want you to have a perfect experience with Tesla.
If you could tell me a little more, I may be able to help.</div>
<<linkappend "It's taking forever! I thought my system would be up and running by now.">>
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
With the ever changing permitting and utility timelines, it is difficult to predict the same time for every customer. The process could take longer or it could be shorter. We will keep you informed with updates along the way.</div><</linkappend>>
<<linkappend "This is getting too complicated! It's one thing after another - more signatures, more paperwork.">>
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Don't worry, Tesla will be handling all the leg work on your behalf. We'll take care of everything behind the scenes - we simply ask for your assistance with a few signatures and initials. Everything is easy to find in MySolarCity.</div><</linkappend>>
<<linkappend "I'm not happy with my design.">>
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Actually, we're proposing what would best fit your home, then our industry-leading design team takes the information and creates your final system design to be most optimal for your plan.</div><</linkappend>>
<<linkappend "I just don't think the time is right for me.">>
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Your benefit by starting the process sooner means the faster you can start capitalizing on the savings and advantages of going solar. There's still plenty to be done behind the scenes; it's best to keep the process moving forward.</div><</linkappend>>
<<linkappend "I just want to cancel my project.">>
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm so sorry to hear that.
I will go ahead and get my colleague on the line to assist you.</div>
[[I'm sure I want to cancel.|Cancel]]<</linkappend>>
<<elseif $cancel == "eric">><div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm so sorry we're not meeting your expectations!
We want you to have a perfect experience with SolarCity.
If you could tell me a little more, I may be able to help.</div>
<<linkappend "It's taking forever! I thought my system would be up and running by now.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
With the ever changing permitting and utility timelines, it is difficult to predict the same time for every customer. The process could take longer or it could be shorter. We will keep you informed with updates along the way.</div><</linkappend>>
<<linkappend "This is getting too complicated! It's one thing after another - more signatures, more paperwork.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Don't worry, Tesla will be handling all the leg work on your behalf. We'll take care of everything behind the scenes - we simply ask for your assistance with a few signatures and initials. Everything is easy to find in MySolarCity.</div><</linkappend>>
<<linkappend "I'm not happy with my design.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Actually, we're proposing what would best fit your home, then our industry-leading design team takes the information and creates your final system design to be most optimal for your plan.</div><</linkappend>>
<<linkappend "The $work will cost too much.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
You may have options available to you. We may be able to downsize your system to accomodate the work, or you may look into what your bank has to offer for home improvement loans. We can work with a local contractor we trust to provide you with an estimate.</div><</linkappend>>
<<linkappend "I just don't think the time is right for me.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Your benefit by starting the process sooner means the faster you can start capitalizing on the savings and advantages of going solar. There's still plenty to be done behind the scenes; it's best to keep the process moving forward.</div><</linkappend>>
<<linkappend "I just want to cancel my project.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm so sorry to hear that.
I will go ahead and get my colleague on the line to assist you.</div>
[[I'm sure I want to cancel.|Cancel]]<</linkappend>>
<<else>><div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm so sorry we're not meeting your expectations!
We want you to have a perfect experience with Tesla.
If you could tell me a little more, I may be able to help.</div>
<<linkappend "It's taking forever! I thought my system would be up and running by now.">>
Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
With the ever changing permitting and utility timelines, it is difficult to predict the same time for every customer. The process could take longer or it could be shorter. We will keep you informed with updates along the way.</div><</linkappend>>
<<linkappend "This is getting too complicated! It's one thing after another - more signatures, more paperwork.">>
Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Don't worry, Tesla will be handling all the leg work on your behalf. We'll take care of everything behind the scenes - we simply ask for your assistance with a few signatures and initials. Everything is easy to find in MySolarCity.</div><</linkappend>>
<<linkappend "I'm not happy with my design.">>
Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Actually, we're proposing what would best fit your home, then our industry-leading design team takes the information and creates your final system design to be most optimal for your plan.</div><</linkappend>>
<<linkappend "The $work will cost too much.">>
Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
You may have options available to you. We may be able to downsize your system to accomodate the work, or you may look into what your bank has to offer for home improvement loans. We can work with a local contractor we trust to provide you with an estimate.</div><</linkappend>>
<<linkappend "I just don't think the time is right for me.">>
Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I completely understand.
Your benefit by starting the process sooner means the faster you can start capitalizing on the savings and advantages of going solar. There's still plenty to be done behind the scenes; it's best to keep the process moving forward.</div><</linkappend>>
<<linkappend "I just want to cancel my project.">>
Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm so sorry to hear that.
I will go ahead and get my colleague on the line to assist you.</div>
[[I'm sure I want to cancel.|Cancel]]<</linkappend>><</if>>
<<click "Never mind, I don't want to cancel.">><<script>>State.backward()<</script>><</click>><</if>>
<<set $timeline to "3">><<set $cancel to "eric">>Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Hi $name, it's Eric from the Sales Support team at Tesla.
I was calling to let you know that we need your assistance on ensuring your home is solar ready. Were you aware that you need some <<if $work == 1>>roof<<else>>electrical<</if>> work?
It looks like we will have to complete some upgrades and work before being able to install the solar system on your house. There will be some additional costs for the <<if $work == 1>>Re-Roof<<else>>Main Panel Upgrade<</if>> and labor, but we will work with you throughout the process.
Is that okay?</div>
[[No, I want to cancel my project.|Retention]]
<<linkappend "Yes, I understand - let's move forward!">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Great! I'll let the Design team know.
We'll be in touch again when the design is ready.</div>
[[Show me the design already!|Design]]<</linkappend>>
<<silently>><<if $work == 1>><<set $work to "roof">><<else>><<set $work to "electrical">><</if>><</silently>>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm so sorry we're not meeting your expectations!
We want you to have a perfect experience with Tesla.
Can you tell me a bit more about why you're reconsidering your solar project?</div>
<<linkappend "I did some research, and your competitor's rate is a half cent cheaper.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">We may not be the cheapest solar company around, but when you look at the total package, we offer the best value. Nobody matches our warranties - we'll monitor your system and if there's a problem, we'll come to your house and fix it. Someone else may beat us on price, but never on quality or service.</div>
[[Thanks, Eric. I feel better about my project now. Let's move forward!|Resolved]]
<</linkappend>>
<<linkappend "It looks like your panels are made in China. I prefer American-made products.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I totally understand. It's great to hear you support American manufacturing - and I do too!
I'm hearing that you want to support American jobs and get a high-quality product, too.
By going solar with us, you're supporting dozens of American jobs - including mine! - and those of our survey and installation crews and our many teams on the back end. Everyone you meet from Tesla is a local, permanent employee. Our facility in Buffalo is the largest solar panel factory in the Western hemisphere, and we have offices in California, Nevada, and Utah.
We guarantee the materials we use and our workmanship. You'll never have to work with the manufacturer of your panels to fulfill the warranty - Tesla will take care of it for you.</div>
[[Thanks, Eric. I feel better about my project now. Let's move forward!|Resolved]]
<</linkappend>>
<<linkappend "20 years is a really long contract, I don't think I want to commit.">>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I understand.
Do you think you’ll be using electricity over the next 20 years? <<linkappend "Of course.">>
Where will you get that electricity? <<linkappend "My local utility company.">>
So essentially you are in a 20 agreement with them, but you have no control over the price. Wouldn't it have been great to lock in prices from 20 years ago? Prices go up over time – the utility and ours. Your neighbors who went solar a few years ago got a cheaper price than we can offer today. Plus they’ve been saving money compared to the utility for those years!<</linkappend>><</linkappend>></div>
[[Thanks, Eric. I feel better about my project now. Let's move forward!|Resolved]]
<</linkappend>><<set $medallia to "relationship">><<set $cancel to "care">>Can you believe it? It's been <<if $contract != "loan">>a month <<else>>two months <</if>>since you received PTO?
Well, believe it or not, here's your first solar bill:
<div class="email">
<<if $contract == "ppa">><img class="dynamo" src="https://britne.github.io/twine/ppa-bill.png" width="500"><<else>><img class="dynamo" src="https://britne.github.io/twine/loan-bill.png" width="500"><</if>></div>
[[That's not at all what I expected. I want to cancel.|Retention]]
[[I have questions on my bill.|CC-bill]]
<<if $time != "forever">>[[I've been thinking about moving. Can you tell me more about what happens to my solar system?|Reassignment]]<</if>>
[[Wow! Going solar has been amazing! Thanks Tesla!|Solarversary]]The next day, you receive a phone call.
<div class="other"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Hello, this is Pat PV from Tesla Scheduling.
I'm calling to get your solar project on the calendar!
What day of the week works best?<p class="normal"><<radiobutton "$dayofweek2" "Sunday" checked>> Sunday
<<radiobutton "$dayofweek2" "Monday">> Monday
<<radiobutton "$dayofweek2" "Tuesday">> Tuesday
<<radiobutton "$dayofweek2" "Wednesday">> Wednesday
<<radiobutton "$dayofweek2" "Thursday">> Thursday
<<radiobutton "$dayofweek2" "Friday">> Friday
<<radiobutton "$dayofweek2" "Saturday">> Saturday</p>What time of day?<p class="normal"><<radiobutton "$timeofday2" "morning" checked>> Morning
<<radiobutton "$timeofday2" "afternoon">> Afternoon
<<radiobutton "$timeofday2" "evening">> Evening</p></div>
[[I can't wait!|ScheduleInstall2]]Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">Hi there, $name - Luis checking in again. Things are moving along behind the scenes to prepare for your solar installation.
*The team is preparing for your installation at the local warehouse.
*Eric from Sales Support has been reviewing the notes on your job in SolarWorks regularly, and it looks like he has an update for you now.
</p></div>
<<linkreplace "Thanks, Luis! You're the best!">>Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Thanks for holding, $name! I know you must be getting excited about your project.
<<if $hoa == "yes">>I just wanted to update you on some notes from our HOA team. It looks like we need an additional signature from you on a new version of one of their documents.<<else>>It looks like your utility sent over a new version of one of their forms, and it needs your signature again.<</if>> I just need you to log in to MySolarCity and sign that before your installation happens.</div>
[[No problem, Eric - I'll take care of that now.|Install]]
<<linkreplace "Wait! I need to reschedule my installation.">>
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Sure, I can get you over to Pat in Scheduling.
Could you please hold for a moment while I transfer you?
It should only take a moment.</div>
[[Sure, I'll hold.|Reschedule]]<</linkreplace>><</linkreplace>>
Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">Not just yet! A few more things need to happen before you can use your new solar system.
*Our local inspection coordinator is working with the local authorities to schedule your inspection.
*Once that is complete, we will request Permission to Operate from your utility.
*Your utility will review the documents and sometimes make an upgrade to your meter.
*In your area, this process is currently taking 6 – 8 weeks from the day we apply.
*You will receive an e-mail from the utility when you have PTO, so please let us know as soon as you get it.
<<if $contract == "ppa">>*Our Recordings team will have some additional paperwork related to the UCC-1 fixture filing that will be placed on your home. This filing protects Tesla's rights as the system’s owner if the lender forecloses on your home and prohibits the lender from taking ownership of our solar energy system. A UCC-1 fixture filing is not a lien against your home.<</if>>
<<if $hoa == "yes">>*Your HOA also requires an inspection, to ensure your home improvement project meets aesthetical guidelines. (Don't worry - you know we have the best looking panels around!)<</if>>
You can check for updates in MySolarCity. It won't be long now!
</p></div>
[[Thanks, Luis!|PTO]]Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Glad I could help ease your mind, $name.
If you have any other questions or concerns, you can call me anytime.
Now, about that site survey - does $dayofweek $timeofday still work for you?</div>
[[Yes, that appointment will work.|WOW3]]
[[No, I need to reschedule.|Schedule]]
Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">You're going to be amazed.
<<linkreplace "Let's look at those pictures!">>
Compare our panels to the competition:
<img src="https://britne.github.io/twine/ourpanels.png" height="400" width="700"><img src="https://britne.github.io/twine/theirpanels.png" height="400" width="700">
Here are a couple more examples:
<img src="https://britne.github.io/twine/housepanels.png" height="280" width="700"><</linkreplace>></div>
[[Looks great! Can you tell me how much I'll save on my electric bill?|ElectricityCost]]<<if $callforhelp != "concierge">>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Fantastic! Who would you like to refer to Tesla?
Name: <<textbox "$refer" "" autofocus>>
<<linkreplace "I want my rewards!">>
Thanks for the referral! If $refer goes solar with Tesla, you'll get your referral reward, and $refer will get a reward too!
[[I want to refer someone else!|Referral]]
<<click "Thanks Sally, I'm done with referrals for now.">><<script>>State.backward()<</script>><</click>>
<img class="dynamo" src="https://britne.github.io/twine/REFERRAL.gif" width="700"><</linkreplace>></div>
<<else>>Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Fantastic! Who would you like to refer to Tesla?
Name: <<textbox "$refer" "" autofocus>>
<<linkreplace "I want my rewards!">>
Thanks for the referral! If $refer goes solar with Tesla, you'll get your referral reward, and $refer will get a reward too!
[[I want to refer someone else!|Referral]]
<<click "Thanks Eric, I'm done with referrals for now.">><<script>>State.backward()<</script>><</click>><</linkreplace>></div><</if>>
Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I'm sorry to hear you're having a problem with your HOA.
Just to review, here's how we can help:
*We can provide you with instructions after your site survey.
*We can provide a generic application if your HOA does not provide a specific one for your community.
*We can provide additional documents as requested by your HOA.
Here's what you need to do:
*Be the primary point of contact to your HOA.
*Submit all required HOA documents to them - we can't submit documents for you, but we can help.
*Provide us at Tesla with your HOA's approval, when you receive it.
We strongly suggest you call your HOA and advise them you are going solar. You may also want to discuss if they have any fees for home improvement projects. These fees will be your responsibility.</div>
<<click "Thanks, Eric!">><<script>>State.backward()<</script>><</click>><<set $callforhelp to "none">><<set $medallia to "fallout">><img class="left" src="https://britne.github.io/twine/paul4.png" height="225">Wow, I was so surprised to see you cancel your solar project!
If you don't mind sharing your thoughts, I'd love to hear more about your experience with Tesla. You can use the button in the sidebar to take a Medallia survey.
Otherwise, I hope you've enjoyed learning about the Job Flow through our customer's eyes in this interactive format. You may replay this story game as often as you like.
<hr>
<div class="end"><img class="right" src="https://britne.github.io/twine/paul5.png" height="225">To get credit for completing this section of the course, complete the knowledge check question in SCU. Please also answer the ungraded survey question to let us know how long you spent on this story game.
<b>When asked for Paul's password, enter the following: 9noclaF</b>
When you have finished this section, you may continue with the Virtual Job Shadowing portion of RISE #6.
If you have feedback to share about this story game, please use the Evaluation Form at the end of this course.</div><<set $callforhelp to "none">><<set $medallia to "anniversary">><img class="left" src="https://britne.github.io/twine/paul4.png" height="225">Wow, can you believe it's been a year since you went solar?
If you don't mind sharing your thoughts, I'd love to hear more about your experience with Tesla. You can use the button in the sidebar to take a Medallia survey.
Otherwise, I hope you've enjoyed learning about the Job Flow through our customer's eyes in this interactive format. You may replay this story game as often as you like.
<hr>
<div class="end"><img class="right" src="https://britne.github.io/twine/paul5.png" height="225">To get credit for completing this activity, complete the knowledge check question in the course.
<b>When asked for Paul's password, enter the following: 9noclaF</b>
When you have finished this section, you may continue with the Virtual Job Shadowing portion of this activity.
If you have feedback to share about this story game, please let us know at <A HREF="mailto:CAMGSCU@tesla.com?Subject=Feedback%20on%20the%20Job%20Flow%20Story%20Game&Body=Here%27s%20what%20I%20thought%20about%20the%20game%3A">CAMGSCU@tesla.com</A>.</div>Carrie Carebear says:
<div class="care"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">So you're thinking of selling your home?
When the time comes, you have a few options. You may be able to relocate your system to your new home or we can transfer your agreement to the new owner.
We have a specialized Contract Reassignment team that will be able to assist with the entire process.</div>
<<linkreplace "Thanks for the info, Carrie!">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">Here are some quick facts from our friends in Contract Reassignment:
*<<linkappend "The base cost of a relocation amounts to $998.">>
*The first $499 is billed upon contract signing and is applied towards the audit and design of the panels on the new roof structure.
*Once the new location is verified to be a valid relocation site by the Engineering Department, the actual removal and reinstallation will cost an additional $499.
*If the audit determines that additional upgrades will be needed before the system can be installed (i.e. rafter upgrades, main panel upgrades, re-roof), these costs will be included in addition to the $998.<</linkappend>>
*<<linkappend "There are several requirements that MUST be met in order to move forward with a System Relocation.">>
*The new location must be in the same utility district.
*Utility must approve the relocation (some utilities do not allow it).
*The system’s performance, in the new location, must be equal or greater than the contract’s performance guarantee.
*The new location must be structurally supportive of a solar system.<</linkappend>>
*<<linkappend "The timing from full audit to re-design is 4 weeks.">>
*After design completion, the timeline can take anywhere from 3 to 5 months before interconnection.
*This is because relocation jobs must still go through the normal stages of a PV job: obtaining the building permit, receiving HOA approval (if any), and securing utility interconnection approval.
<</linkappend>>
</p></div>
<<click "Thanks, Luis!">><<script>>State.backward()<</script>><</click>><</linkreplace>>You receive another email from Eric:
<div class="email">Hi again, $name!
<<if $sig != $sig2>>It looks like the signatures on your initial contract and your final contract didn't match. Here's what we have for the initial contract; could you please re-sign the final contract to match?
Name on Credit Check: <<print $sig>>
Re-Sign Here: <<textbox "$sig2" "" "ScheduleInstall" autofocus>><<button "Continue">>
<<set $sig2 to $sig2.trim()>>
<<if $sig2 is "">>
<<replace "#name-error">>Please sign your name!<</replace>>
<<else>>
<<goto "ScheduleInstall">>
<</if>>
<</button>> \
<span id="name-error"></span><<else>>
I just wanted to remind you that you have a document from your utility that requires your signature. You can find it in your MySolarCity account.<</if>>
Once that's taken care of, we can schedule your installation!
-Eric Energy
eric.energy@solarcity.com
(888) 321-7654
</div>
[[Thanks for following up, Eric!|ScheduleInstall]]<<set $cancel to "sally">>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I understand you don't like the placement of the panels on this mounting plane. I will make some adjustments and send the designs back to our design team for an update. It will just take another day or two to make the changes.
There could be an increase in price based on the new design, is that okay?</div>
[[Actually, I'm having second thoughts about my entire project.|Retention]]
<<linkreplace "I understand, thanks for addressing my concerns!">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">Based on your concerns, Sally has some work to do.
*She will review your proposal and the estimated offset
*She will review the notes in SolarWorks to see if any apply to the design.
*She'll compare the new design against satellite images and the site survey information to best meet your needs.
*Finally, Sally will upload your new designs and email them to the Design Hotline, making note of the mounting plane and annual production target desired.
</p></div>
[[Thanks for the scoop, Luis!|FinalContract]]<</linkreplace>>
<<set $cancel to "sally">>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I understand you don't think the system will produce enough for your usage. Rest assured, we take your historical usage into account in the design, but I will make some adjustments and send the designs back to our design team for an update. It will just take another day or two to make the changes.
There could be an increase in price based on the new design, is that okay?</div>
[[Actually, I'm having second thoughts about my entire project.|Retention]]
<<linkreplace "I understand, thanks for addressing my concerns!">>Luis the Lightbulb says:
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-5.png" height="100" width="60"><p class="lb">Based on your concerns, Sally has some work to do.
*She will review your proposal and the estimated offset
*She will review the notes in SolarWorks to see if any apply to the design.
*She'll compare the new design against satellite images and the site survey information to best meet your needs.
*Finally, Sally will upload your new designs and email them to the Design Hotline, making note of the mounting plane and annual production target desired.
</p></div>
[[Thanks for the scoop, Luis!|FinalContract]]<</linkreplace>>Pat PV says:
<div class="other"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I have just a few things to go over with you before the big day:
<<if $work == 0>>*Since we'll be doing your Main Panel Upgrade at the same time, please ensure that the area around the main electrical panel will be accesible by the crew so as to have room to install the electrical equipment.<</if>>
*Please ensure the driveways within 30 feet of your home are clear as the crew will need a safe place to work in.
*It does also look like we will need access to the inside of your home during the installation and we require someone 18 years or older to be home for this.
*I can have the crew out to your home on $dayofweek2 $timeofday2. It will take the crew a couple days to complete the installation.
*<<linkappend "So you are aware, our installation crew will need to turn off the electricity to the home.">> This will take about an hour and is necessary for us to safely connect to the grid. This will be coordinated by the crew lead with whomever is home.<</linkappend>>
*When the installation is complete, you will go through a final building inspection from the city or county.
*<<linkappend "After that we will need to receive permission to operate.">> The current timeline is averaging a few weeks. Please keep in mind this is an estimation based on what we are currently seeing and could change.<</linkappend>>
<<if $contract == "ppa">>*According to your Power Purchase Agreement, your first bill will not be sent until after your system has been turned on.<<elseif $contract =="loan">>*Per your Solar Loan agreement, you will receive your first bill 2-3 months after installation.<<else>>Refer to your contract for the due date of your first payment.<</if>>
Thank you for scheduling your installation! One last thing - I know you've heard of our referral program - did you have any friends you would like to help go solar?</div>
[[Yes, I want my rewards!|Referral]]
<<linkreplace "Not today, thanks.">>
<div class="other"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">It appears there's one more thing for our Sales Support team to discuss with you.
Could you please hold for a moment while I get Eric on the line?
I believe he has an update for you.</div>
[[Sure, I'll hold.|Docs2]]<</linkreplace>><<set $refer to "your friend">><<if $schedule == true>>Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I see you already have your site survey scheduled, does $dayofweek $timeofday still work for you?</div>
[[Yes, that still works for me.|WOW3]]
[[No, I need to reschedule.|Schedule]]
[[Actually, I'm thinking about cancelling...|Objections]]
<<else>>Eric Energy says:
<div class="CAMG"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">I see you haven't yet scheduled your site survey.</div>
[[Let's get that done now.|Schedule]]
[[Actually, I'm thinking about cancelling...|Objections]]<</if>>Pat PV says:<div class="other"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Hello again, $name! This is Pat PV from Tesla Scheduling.
Eric told me you wanted to reschedule your installation. What works better for you?
What day of the week works best?<p class="normal"><<radiobutton "$dayofweek2" "Sunday" checked>> Sunday
<<radiobutton "$dayofweek2" "Monday">> Monday
<<radiobutton "$dayofweek2" "Tuesday">> Tuesday
<<radiobutton "$dayofweek2" "Wednesday">> Wednesday
<<radiobutton "$dayofweek2" "Thursday">> Thursday
<<radiobutton "$dayofweek2" "Friday">> Friday
<<radiobutton "$dayofweek2" "Saturday">> Saturday</p>What time of day?<p class="normal"><<radiobutton "$timeofday2" "morning" checked>> Morning
<<radiobutton "$timeofday2" "afternoon">> Afternoon
<<radiobutton "$timeofday2" "evening">> Evening</p></div>
<<linkreplace "Reschedule my installation.">>
<div class="other"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Great! We've got your installation set for $dayofweek2 $timeofday2.
Don't forget to send those documents over that Eric requested.
Is there anything else I can help you with today?</div>
[[That's all for now - when do I get my panels?|Install]]<</linkreplace>><<if $contract == "loan">>Sally Sunshine says:
<div class="EC"><img class="right" src="https://britne.github.io/twine/chat.png" height="50" width="50">Your contract also requires a $500 deposit before we can schedule your site survey. Let's take care of that now.
<img class="dynamo" src="https://britne.github.io/twine/deposit.png" width="600"></div>
<<linkreplace "Pay my deposit.">>
<div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-2.png" height="100" width="60"><p class="lb">Hi there, $name!
Luis the Lightbulb here, nice to meet you!
In this activity, I'll be giving you a "sneak peek" behind the scenes at Tesla.
You must really be a VIP customer - because I don't get to meet everyone.
Whenever you see me around, you know you're getting the inside scoop on your job.
See you soon!</p></div>
[[Thanks for the info, Luis!|JobNumber]]<</linkreplace>>
<<else>><div class="bts"><img class="lb" src="https://britne.github.io/twine/LB-2.png" height="100" width="60"><p class="lb">Hi there, $name!
Luis the Lightbulb here, nice to meet you!
For today only, I'll be giving you a "sneak peek" behind the scenes at Tesla.
You must really be a VIP customer - because I don't get to meet everyone.
Whenever you see me around, you know you're getting the inside scoop on your job.
See you soon!</p></div>
[[Thanks for the info, Luis!|JobNumber]]<</if>>